United Community Banks, Inc. Case Study

UCBI Improves Banking Operations and Saves Hundreds of Thousands of Dollars Annually with Wyse Thin Clients

Challenge: Facilitate growth with a simple and flexible infrastructure
With banking customers facing a dizzying array of service options, United Community Banks, Inc. (UCBI) is committed to continually enhancing its services and streamlining internal processes to better respond to changing market opportunities and business demands. Since the 1950s, the service-driven UCBI has grown to become one of the strongest and most secure banks in the southeastern United States, primarily by acquiring other banks and bank branches.

Today, UCBI (www.ucbi.com) includes 107 branches with 1,800 employees located throughout Georgia, North Carolina, and Tennessee. Each time UCBI acquires other banks’ locations, it must quickly transition all applications, systems, and customer accounts to its own platform to provide continuity of service. This process must take place seamlessly, typically between the close of business on a Friday and the following Monday morning when the branch reopens. The bank accomplishes the rapid transformation with the help of Wyse thin clients, which have been an integral part of the bank’s go-to-market strategy for years.

"If we had to switch over the branches using desktop PCs, it would take much longer, require a lot more effort, and be far more costly," says Mark Stewart, director of technology support, UCBI.