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Call Center Case Study

Wyse Thin Clients Cut Call Center Workstation Operation and Support Costs by 75%

Thin Client Environment is Key to Application Hosting

InfoCision call center agents handle several hundred thousand calls per day on behalf of the company’s clients who expect the highest quality interaction with their customers. An agent’s workstation is essential to this core mission, and InfoCision recently rolled out approximately 1,500 Wyse S30 thin clients, the smallest computer on the market based on Windows Embedded CE 5.0, to reduce support costs and enable agents to handle calls effectively and efficiently. The operating system supports Microsoft Remote Desktop Services, which allows InfoCision to run hosted applications from a central server. This solution has reduced operating and technical support costs by nearly 75 percent.

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