1.   How do I register?

2.   How do I login to the system?

3.   How can I reset my password?

4.    How do I create an RMA?

5.    How do I view submitted RMAs?

6.    How do I cancel the RMA?

7.    Where can I see the status of the submitted RMA?

 

1.   How do I register?                                Go TOP

 

    i.      To register your company, follow the steps below

 

  1. Go to site https://support.wyse.com/OA_HTML/ibuhpage.jsp
  2. Click on “Register Here” link shown below

 

Fig-i b

 

  1. Click on the “Register your company” link shown below

 

Fig-i c

 

  1. Enter the details about your company in the next page and click on “Submit” button.

Fig-i d

 

ii.      To register a new user to your company, follow the steps below

 

  1. Go to site https://support.wyse.com/OA_HTML/ibuhpage.jsp
  2. Click on “Register Here” link shown below

 

Fig-ii b

 

  1. Click on the “Register as a user of an existing company” link shown below.

 

Fig-ii c

 

  1. Enter your Organization number and the user details in the next page and click on “Submit” button.

Fig-ii d

 

iii.      After registration you will receive two e-mails.

 

  1. 1st e-mail is for registration confirmation.
  2. 2nd e-mail is for approval/rejection. Once approved you will be able to login successfully.

 

2.   How do I login to the system?                      Go TOP

  1. Go to site https://support.wyse.com/OA_HTML/ibuhpage.jsp
  2. Click on “Click Here to Login” link shown below

 

Fig-2b

 

  1. Enter your user name and password in the page shown below and click on “Login” button

 

Fig-2c

 

3.   How can I reset my password?                      Go TOP

  1. Go to site https://support.wyse.com
  2. Click on “Login Assistance” shown below

 

Fig-3b

 

  1. Enter your user name in the text box shown below and click on “Forgot Password” button.

 

Fig-3c

 

  1. System will sent you an email with instructions to reset your password. Follow the instructions in the email.

 

4.   How do I create a RMA?                             Go TOP

 

a.    Login to the Support Portal.

b.    Click on the “Support Center” tab as shown below.

 

Fig-4b

 

c.    Click on “Service RMA” link as shown below.

 

Fig-4c

 

d.    Click “Create Service RMA” button in the RMA Home page as shown below.

 

Fig-4d

 

e.    Enter the following details in the RMA Request Page as shown below:

                                              i.      Choose appropriate “Ship To” and “Bill To” addresses from the dropdowns

                                          ii.      Enter the serial number of the unit.

                                      iii.      Provide information of the unit that failed.

                                          iv.      If you also accessories need to be replaced, do NOT click "SUBMIT" yet, instead, please click on "Add Another Serial Number" at the bottom right corner under the Problem description box. (Note: you may click "Add Another Serial Number" as many as 7 times, for a total of 8 'items' per RMA number.)

                                              v.      Enter the whole unit serial number again.

                                              vi.      Click "YES" where it it asks if you are requesting replacement of an accessory.

                                              vii.      Select the accessories if replacement is needed.

                                              viii.      Give a detailed description on the problem with the accessory.

                                              ix.      Click "Submit" to receive your RMA number if you have no other units needing repair or replacement accessories.

Note: * Defective accessories do not need to be returned to the service center.

 

Fig-4e

f.    Click on “Add Another Serial Number” link in “Unit/Problem Details” section to add another serial number details.

g.    To delete one of the entered serial numbers, click on “[X]” link on top-right in the “Unit/Problem Details” section.

h.    To clear the form, click “Clear All” button.

i.    Add credit card details, if required, under the “Method of Payment” section.

j.    You can clear credit card details by clicking “Clear Data” button.

k.    To close the form, click on “Cancel” button.

l.    Submit the form by clicking “Submit” button once you fill all required data. After submitting the page, you will see a summary of the details you submitted.

m.    You will receive a confirmation email with a RMA Number for your future reference.

 

Note: * At most 8 units can be added to a single RMA.

 

5.   How do I view submitted RMAs?                     Go TOP

 

a.    In the RMA Home page, enter the RMA number that you received and click on “Search” button.

b.    You can view the repair unit details and status in a RMA by clicking on the ‘+’ on the left of the RMA number.

c.    If you want to view the complete details of the RMA, click on the RMA number link.

d.    You can also search RMAs by giving RMA Number or Repair Unit’s Serial Number or Contact Name.

e.    The search results can be exported to excel using the excel icon next to “Search” button and you can also print these results using print icon.

 

6.   How do I cancel the RMA?                                Go TOP

 

a.    You cannot cancel the RMA. Contact your service center for canceling RMAs.

 

7. Where can I see the status of the submitted RMA?  Go TOP

 

   a. In the RMA Home page, Search for the required RMA and Click on “+” and see the “Status” as shown below.

                                    Fig-7a