Wyse Technology - RMA Request Form


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The Wyse RMA Request Form is now part of the Support and Self-Service Portal

Please note: The Create and Manage RMAs section of the portal is currently only for the use of our customers in the Americas ,Oceania and Asia Pacific service regions only. For customers in Europe, the Middle East or Africa, please go to our ASC locator page to find the nearest Authorized Service Center to your city or country.

Wyse Service Regions supported by this process: These regions may or may not correspond to the actual geographic regions.

United States Service Region: Consists of the United States, Middle America, the Caribbean and South America.

Canada Service Region: Consists of Canada; all provinces.

Oceania Service Region: Consists of countries south of and including the Philippines, Malaysia, Singapore, Jakarta, Indonesia, Timor, Australia, New Zealand, Melanesia, Micronesia, and Polynesia.

Asia Service Region: Consists of Brunei, Cambodia, Hong Kong, Japan, Laos, North Korea, People's Republic of China, South Korea, Taiwan, Thailand, Vietnam.

The Support and Self-Service Portal is our on-line access to all your support and service needs.

Major Benefits:

Request and receive RMAs 24 x 7.No more waiting 24 hours to receive your RMA number.

Receive automatic service center assignments based on your location and receive shipping instructions specifically for that location.

Request multiple items on a single RMA number and will be able to lookup the real-time status of all RMAs.

Check the status of every RMA that is at the service center.

Single portal for technical support and service.

Assign more than one individual to request RMAs.

Register in Support Portal (How to Register/Create RMA?)

The first step in obtaining access to the Wyse Self-Service Center is registration. This is separate from new product registration we currently offer. Please register using the "Register Here" link at the top left of next page by clicking "Proceed to RMA Form" button below. Upon approval you will receive an email with login information. The approval process takes between 24 to 48 hours during normal business hours. Once this is complete, you're on your way to experiencing the new interactive Wyse Customer Support.